FAQ

DELIVERY

Where is my Order?

For information regarding your order, kindly email our sales team; sales@theutilitykilt.com

 

What is the Standard Shipping time?

The Standard Shipping time is 3-4 weeks and costs $23.

There is also another quicker delivery method, the Rush Order which will mean your order arrives between 8-10 working days and costs $20 on top of the standard delivery fee.

Please remember the date you have been given is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date.

 

Can I change my delivery address?

Once your order has been dispatched, we are unfortunately unable to change your delivery address due to security reasons. If however your order hasn’t been dispatched you are able to do this by emailing at sales@theutilitykilt.com.

We advise that you make sure all details are correct before processing your order.

 

I have an issue with my order, what do I do?

We want to sort out any issues with incorrect items straight away.

If your order is incomplete, please email us at sales@theutilitykilt.com.

Keep hold of your proof of postage in case we need to look at it further down the line.

Please contact our Customer Service team if your query has still not been answered.

 

I’ve received a faulty item, what should I do?

We’re sorry if you’ve received a faulty item.

Please contact our sales team at sales@theutilitykilt.com who will be on hand to sort out the issue.

Please contact our Customer Service team if your query has still not been answered.

 

SIZING

Where can I find your size guide?

 We never want to send you something that doesn’t fit properly so we have size guides available on our website to help you find the perfect fit.

The size guide is specific for most kilts, but as the majority of them are custom-made they only fit personal preferences.

Here is a link to our video size guide.

 

Is it possible to use a measurement of my pants/jeans for a kilt?

 We recommend you take a new and separate measurement for your kilts as Pants measurements may vary compared to Kilts.

 

What is a Fell Measurement?

The fell is the distance from the waistline to the hip measurement line. This is generally 1/3 of the length of the entire kilt. This can, however, be a little shorter depending on where you want the top of your kilt to be.

 

I have a certain height, what will be the kilt length?

Usually, a kilts length is 1/3 of a person’s height, but it depends on personal preference on where you wear the kilt on your body.

 

My waist after measuring becomes bigger than my usual size, what shall I do?

The kilt is historically worn below the navel so your waist measurements may vary from everyday clothing.

Again, please follow our size guide for specific instructions on how to measure yourself for a custom-made kilt.

 

DESIGN

What material is the Utility Kilt made of?

The Utility Kilt is made up of cotton.

 

What material is the Tartan Kilt made of?

The Tartan Kilt is made up of acrylic wool.

 

What material is the Hybrid Kilt made of?

The frame and front apron of a Hybrid Kilt are made up of cotton whilst the pleats are made up of acrylic wool.

 

How to wash a Kilt?

We advise to hand-wash our kilts rather than machine-wash as this works best for removing unwanted wrinkles in the pleats and avoiding any shrinking of the kilt.