Return & Exchange

At The Utility Kilt, we value our customers and strive to provide a fair and transparent return and exchange process.

30-Day Return & Exchange Policy (Manufacturer Fault Only)

We offer a 100% return or exchange within 30 days of delivery only in cases where there is a manufacturer’s fault related to sizing, color, or craftsmanship.

• It is the customer’s responsibility to provide accurate sizing at the time of order. If incorrect sizing is submitted by the customer, no refund or exchange will be issued.

• Any return or exchange must be requested within 30 days of receiving the product.

Custom-Made Items – Non-Refundable & Non-Exchangeable

All kilts, jackets, accessories, and musical instruments are custom-made to order, which means they are non-refundable and non-exchangeable, except in the following cases:

• The item was not made according to the specifications provided by the customer at the time of ordering.

• There is clear evidence of manufacturing damage or error.

In these cases, we will offer a full refund or replacement, depending on the customer’s preference.

Shipping Damage – Courier Liability

If an item is damaged during shipping, the courier company is responsible, not us.

• We package all items with care and assist in opening a damage claim with the courier (e.g., FedEx).

• However, the customer is required to file a damage report directly with the courier, as per their policy.

• Refunds for courier-related damage will only be provided by the courier, not by us, and only if the claim is approved.

Custom Tartan Kilts

Kilts made with custom tartan fabric are non-refundable, as the fabric is specially produced for your order. However:

• If there is a sizing issue or the kilt arrives damaged, we will send a replacement.

• Worn or damaged kilts (due to use or improper handling) are not eligible for refund.

How to Request a Return or Exchange

To request a return or exchange, you must:

1. Email us at support@theutilitykilt.com

2. Include:

   • Your order number

   • Your full name

   • A clear explanation of the issue

   • A short video showing the issue

Without this information, a refund or exchange cannot be processed.

Return Shipping Instructions

• Buyers must return items within 30 days of receiving the order.

• Items must be returned in original, undamaged condition. We are not responsible for refunds if the returned item is damaged or worn.

• For exchanges, we must receive the original item first before sending out a replacement.

If the item is eligible for a refund:

• Refunds will be processed within 7–10 business days after the item is received and evaluated.

• We will refund both the cost of the item and the original shipping cost.

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Return Shipping Address

To return an item, please include the following information in the package:

• Your order number

• Reason for return

• Description of the issue (if the item is faulty)

WareHouse USA	Head Office UK
The Utility Kilt Ltd Westminster blvd Parlin, NJ 08859, USA Phone:+1 9179057245 Note: Not Open For Public	The Utility Kilt Ltd 53 Lynwood Road Blackburn bb2 6hp, United Kingdom Phone: +44 1613991718