Return & Exchange

We value our customers and offer a comprehensive Return & Exchange policy for our Customers.

  • We offer a 30-day 100% return or exchange in case there is a manufacturer's fault in sizing or color.
  • It is the buyer's responsibility to make sure that accurate sizing is provided while ordering, In the case where wrong sizing is provided by the buyer, no refund or exchange will be given.
  • Custom-made kilts are non-refundable due to them being manufactured on demand.
  • Damaged and worn kilts are non-refundable.
  • In order to return your item, you must email us at support@theutilitykilt.com.
  • The email must contain the order number and your name if this is not provided refund will not be given.
  • Once your refund request is processed, your refund will be processed within the next 7-10 days.
  • We will compensate you with the cost of the item and the shipping cost.
  • Buyers must return goods within a 30-day limit.
  • It is the buyer's responsibility to ensure that the goods are in good condition, if not we will not be responsible to provide you with a refund.
  • To exchange an item, we must receive the item first in order for us to send the new item.
  • If items are damaged when received please contact us and we will either resend your item or provide you with a refund.

 

Return Address.

If you would like to return an item for a refund, please send it back to us at the following address, including the following information:

  • Your order number
  • Why the item is being returned
  • If the item is faulty in any way

 

USA Customers

UK & European Customers

The Utility Kilt Ltd

7 Rodio Court 
Sayreville, New Jersey, 08872 
USA
Phone: + 1 609 7103749

The Utility Kilt Ltd

89 Dukes Brow
Blackburn, Lancashire, BB2 6DH
United Kingdom
Phone: + 44 7877080776