Shipping Policy

You will agree to the terms and conditions below by placing an order on our website. These are provided to assure that both parties understand the expectations for our services.

General

We try our best to maintain the exact stock counts on our website, but variations may occur. In some cases, we may not be able to fulfill all items at the time of purchase. If this happens, we will contact you to confirm whether you would prefer to wait for the product or receive a refund.

Shipping Costs

Shipping costs are fixed for each product and vary depending on your destination. Shipping charges are collected at the time of purchase. This price will be final and no changes will occur to the shipment cost.

Delivery Time

Our custom kilts are made to order and typically take 2–3 weeks to craft. Standard delivery requires an additional 3–4 days, so most orders are delivered within 3–4 weeks.

If you need your kilt sooner, we offer a Rush Order option. Rush Orders are prioritized and usually dispatched within 3–4 working days, with delivery expected within 8–10 working days from the order date.

Please Note: While we strive to meet all estimated timelines, delays may occasionally occur due to factors beyond our control — such as fabric availability, supply chain issues, or extreme weather conditions. We will always keep you informed if any delay occurs.

Change of Delivery Address

You may request a change to the delivery address at any time before the order has been dispatched.

Parcels Damaged in Transit

If you receive a parcel that appears damaged during transit, please refuse the parcel from the courier and contact our customer service immediately. If the parcel was delivered in your absence, please contact our customer service for further assistance.

Duties & Taxes

All import taxes and duties for international shipments will be paid by us before shipment. Upon arrival, customers will typically receive their products without any additional charges.

Important: For some European countries, additional taxes and duties may be charged upon arrival. In such cases, the company will not be responsible for these charges, and the customer will be required to pay them.

Remote Area Surcharge

A Remote Area Surcharge may apply to addresses located in distant or inaccessible areas. In such cases, you may be asked to pay additional delivery charges.

Cancellations

You may cancel your order at any time before it has been dispatched. If the order has already been delivered, please refer to our Refund Policy for further assistance.

Customer Service

For all customer service complaints or inquiries, please email us at:

support@theutilitykilt.com