Payments, Delivery & Policies

In order for us to deliver your goods, full payment for the item and delivery must be received. Once payment is confirmed, a confirmation email will be sent and your order will be processed for dispatch.

All kilts and jackets are custom-made on demand and are therefore non-refundable and non-exchangeable. However, if an item is produced incorrectly or arrives damaged, we will offer a refund or exchange based on your preference.

• Once goods are delivered, they are held at the customer’s own risk. We are not liable for loss or damage after delivery.
• If a parcel is held or returned due to non-contact from the customer, we are not responsible for damage, compensation, or resending the order.
• Customers may cancel their order at any time before manufacturing begins.

All kilts undergo strict quality assurance checks before dispatch. Our QA department ensures there are no issues with sizing, craftsmanship, or overall product quality prior to shipping.

Information provided by customers may be used to conduct anti-fraud checks. In some cases, personal information may be shared with credit reference or fraud prevention agencies, who may retain this information as part of their verification process.

If you wish to make a complaint or require further assistance, please contact us at:

support@theutilitykilt.com

You may also visit our FAQ page for additional information.